Legal

Terms of Service

Effective Date: October 7, 2026
Last Updated: October 7, 2026

These Terms of Service ("Terms") govern your access to and use of the CourtLab mobile application and related web services (collectively, the "Service") operated by CourtLab ("we," "us," or "our"). Please read these Terms carefully before using the Service.

1. Acceptance of Terms

By creating an account, accessing, or using the Service, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you must not use the Service.

We reserve the right to modify these Terms at any time. We will notify you of material changes by posting updated Terms within the app. Your continued use of the Service after such changes constitutes acceptance of the modified Terms.

2. Account Registration and Eligibility

2.1 Eligibility

You must be at least 13 years old to use the Service. If you are located in the European Union, you must be at least 16 years old. By registering, you represent and warrant that you meet the applicable minimum age requirement.

If you are between the applicable minimum age and 18, you represent that your parent or legal guardian has reviewed and agreed to these Terms on your behalf.

2.2 Account Registration

To use the Service, you must create an account by providing a valid email address, display name, and password. You agree to:

• Provide accurate, current, and complete information during registration.
• Maintain the security of your password and not share your credentials with others.
• Promptly update your account information if it changes.
• Accept responsibility for all activities that occur under your account.

2.3 Account Security

You are solely responsible for maintaining the confidentiality of your login credentials. You must notify us immediately at legal@courtlab.ai if you suspect unauthorized access to your account.

3. Subscription Tiers and Payments

3.1 Available Plans

The Service offers the following subscription tiers:

The current list of what each plan includes is shown in the app before you subscribe (Settings → Manage Subscription).

Prices are in United States Dollars (USD) and may vary by region. Applicable taxes may apply.

3.2 Auto-Renewal

Paid subscriptions (Pro and Elite) automatically renew at the end of each billing period unless you cancel before the renewal date. Your subscription will automatically renew, and your payment method will be charged, at the then-current subscription price unless you cancel at least 24 hours before the end of the current billing period.

3.3 Billing

Payment is processed through Apple's App Store. By subscribing, you agree to Apple's terms and conditions for in-app purchases. Your Apple ID account will be charged upon confirmation of purchase.

3.4 Cancellation

You may cancel your subscription at any time through your device settings:

iOS: Settings > [Your Name] > Subscriptions > CourtLab > Cancel Subscription

Cancellation takes effect at the end of the current billing period. You will retain access to paid features until the end of the period you have already paid for. No refunds are provided for partial billing periods.

3.5 Price Changes

We may change subscription prices at any time. Price changes for existing subscribers will take effect at the start of the next billing period following notice of the price change. Your continued use of the Service after a price change constitutes acceptance of the new price.

3.6 Free Trial

The app may offer a free trial of Pro features that you start in the app. It lasts 7 days, ends automatically, and you are not charged.

If we offer a free trial as part of an App Store subscription, you will not be charged during the trial period. At the end of that trial, the subscription automatically converts to a paid subscription unless you cancel at least 24 hours before the trial ends.

4. Health and Fitness Disclaimer

IMPORTANT: CourtLab provides AI-generated coaching suggestions for informational and educational purposes only. It is NOT a substitute for professional medical advice, diagnosis, or treatment. Always consult a qualified healthcare provider before beginning any exercise program.

The Service analyzes tennis technique using computer vision and machine learning. The AI-generated scores, feedback, and drill recommendations are algorithmic outputs based on body pose estimation and are not reviewed by medical professionals before being presented to you.

You should not rely on the Service for any medical decisions. If you experience pain, discomfort, or injury during any activity recommended by the Service, stop immediately and consult a healthcare professional.

5. Assumption of Risk

You acknowledge and agree that:

• Tennis and physical exercise carry inherent risks of physical injury, including but not limited to muscle strains, sprains, fractures, and cardiovascular events.
• You voluntarily assume all risks associated with your participation in tennis and any exercises or drills recommended by the Service.
• You are solely responsible for determining whether any exercise, drill, or technique modification recommended by the Service is appropriate for your physical condition, fitness level, and skill level.
• You should warm up properly before engaging in any physical activity and stop immediately if you feel pain or discomfort.

BY USING THE SERVICE, YOU ACKNOWLEDGE THAT YOU HAVE READ THIS SECTION AND VOLUNTARILY ASSUME THE RISKS DESCRIBED HEREIN.

6. Coach Platform Terms

6.1 Coach Registration

Coaches may register on the platform by providing professional credentials, certifications, and specialty information. By registering as a coach, you represent and warrant that:

• All certifications and credentials you provide are valid, current, and accurately represented.
• You hold any licenses or certifications required by applicable law to provide tennis coaching services in your jurisdiction.
• You will maintain valid certification throughout your use of the platform as a coach.

6.2 Coach Responsibilities

Coaches agree to:

• Provide accurate, professional, and responsible feedback to players.
• Not provide medical advice or diagnose injuries through the platform.
• Maintain the confidentiality of player information accessed through the platform.
• Comply with all applicable laws and professional standards.

6.3 Verification

We may, but are not obligated to, verify coach credentials. The presence of a "verified" badge indicates that we have reviewed documentation provided by the coach, but does not constitute a guarantee, endorsement, or warranty of the coach's qualifications or the quality of their coaching.

6.4 Coach-Player Relationship

The relationship between coaches and players is between those individuals. We are a platform facilitating communication and are not a party to any coaching arrangement, nor do we employ or control coaches on the platform.

7. Intellectual Property

7.1 Your Content

You retain all ownership rights to the video recordings and other content you upload to the Service ("User Content"). By uploading User Content, you grant us a non-exclusive, worldwide, royalty-free license to use, process, store, and display your User Content solely for the purpose of providing and improving the Service.

7.2 Our Intellectual Property

We own all rights, title, and interest in and to the Service, including but not limited to:

• The AI models, algorithms, and analysis pipeline
• AI-generated analysis outputs, scores, and coaching recommendations
• Overlay videos, annotated frames, and corrective demonstrations generated by our system
• The software, design, text, graphics, and other materials comprising the Service
• All trademarks, service marks, and trade names associated with the Service

You may not copy, modify, distribute, sell, or lease any part of our Service or included software, nor may you reverse-engineer or attempt to extract the source code of our software.

7.3 Feedback

If you provide suggestions, ideas, or feedback about the Service, you grant us the right to use such feedback without restriction or compensation to you.

8. Limitation of Liability

8.1 "As Is" Disclaimer

THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not warrant that:

• The Service will be uninterrupted, timely, secure, or error-free.
• The AI analysis results will be accurate, complete, or reliable.
• Any defects in the Service will be corrected.
• The Service will meet your specific requirements or expectations.

8.2 Limitation of Damages

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL WE BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM:

• YOUR ACCESS TO OR USE OF (OR INABILITY TO ACCESS OR USE) THE SERVICE;
• ANY CONDUCT OR CONTENT OF ANY THIRD PARTY ON THE SERVICE, INCLUDING COACH FEEDBACK;
• ANY CONTENT OBTAINED FROM THE SERVICE, INCLUDING AI-GENERATED COACHING RECOMMENDATIONS;
• UNAUTHORIZED ACCESS, USE, OR ALTERATION OF YOUR TRANSMISSIONS OR CONTENT;
• PHYSICAL INJURY OR PROPERTY DAMAGE RESULTING FROM YOUR USE OF THE SERVICE OR RELIANCE ON ANY RECOMMENDATIONS PROVIDED THROUGH THE SERVICE.

IN NO EVENT SHALL OUR TOTAL AGGREGATE LIABILITY EXCEED THE GREATER OF (A) THE AMOUNT YOU HAVE PAID US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100.00 USD).

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES, SO SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

9. Indemnification

You agree to defend, indemnify, and hold harmless CourtLab, its officers, directors, employees, agents, licensors, and service providers from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to:

• Your violation of these Terms.
• Your use of the Service, including any data or content you upload or transmit.
• Your violation of any third-party rights, including intellectual property or privacy rights.
• Any claim that your User Content caused damage to a third party.
• Your interaction with any coach or other user of the Service.

This indemnification obligation will survive the termination of these Terms and your use of the Service.

10. Dispute Resolution

10.1 Binding Arbitration

Any dispute, claim, or controversy arising out of or relating to these Terms or the Service (collectively, "Disputes") shall be resolved through binding individual arbitration administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules. The arbitration will be conducted in English, and the arbitrator's decision will be final and binding.

10.2 Class Action Waiver

YOU AND TENNISAI COACH AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate more than one person's claims and may not preside over any form of representative or class proceeding.

10.3 Exceptions

Notwithstanding the foregoing, either party may bring an individual action in small claims court for Disputes within the court's jurisdictional limits. Either party may also seek injunctive or other equitable relief in any court of competent jurisdiction to prevent the actual or threatened infringement or misappropriation of intellectual property rights.

10.4 Opt-Out

You may opt out of this arbitration agreement by sending written notice to legal@courtlab.ai within 30 days of first accepting these Terms. Your notice must include your name, email address, and a clear statement that you wish to opt out of binding arbitration.

11. Governing Law

These Terms and any Disputes shall be governed by and construed in accordance with the laws of the State of California, United States of America, without regard to its conflict of law provisions.

If the arbitration agreement in Section 10 is found unenforceable, any litigation shall be brought exclusively in the federal or state courts located in San Francisco County, California, and you consent to personal jurisdiction in such courts.

12. Termination

12.1 Termination by You

You may terminate your account at any time through the app settings or by contacting us at legal@courtlab.ai. Upon termination, your right to use the Service ceases immediately, though data deletion is handled according to our Privacy Policy.

12.2 Termination by Us

We may suspend or terminate your account at any time, with or without notice, for conduct that we determine, in our sole discretion:

• Violates these Terms or any applicable law.
• Is harmful to other users, coaches, third parties, or us.
• Involves fraudulent, abusive, or illegal activity.
• Involves misrepresentation of coach credentials or qualifications.

12.3 Effect of Termination

Upon termination:

• Your license to use the Service is immediately revoked.
• We may delete your account data in accordance with our Privacy Policy and data retention schedule.
• Sections 7 (Intellectual Property), 8 (Limitation of Liability), 9 (Indemnification), 10 (Dispute Resolution), 11 (Governing Law), and this Section 12.3 survive termination.

13. General Provisions

13.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and CourtLab regarding the Service and supersede all prior agreements.

13.2 Severability

If any provision of these Terms is held to be unenforceable, that provision will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions will continue in full force and effect.

13.3 Waiver

Our failure to enforce any right or provision of these Terms will not be deemed a waiver of such right or provision.

13.4 Assignment

You may not assign or transfer these Terms without our prior written consent. We may assign our rights and obligations under these Terms without restriction.

13.5 Force Majeure

We shall not be liable for any failure or delay in performance resulting from causes beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, pandemic, government actions, or failures of third-party services.

14. Contact Us

If you have questions about these Terms, please contact us:

• Email: legal@courtlab.ai
• Subject Line: Terms of Service Inquiry